Privacy Policy

Effective Date: August 2026

Introduction

This privacy policy explains how we collect, use, and protect your personal information when you use our website. We are committed to protecting your privacy and ensuring that your personal data is handled in accordance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using our website and submitting information through our contact form, you consent to the collection and use of your information as described in this policy.

who we are

We are the data controller for the purposes of data protection law. This means we determine how and why your personal data is processed.

We are registered with the Information Commissioner’s Office (ICO) under Data Protection Registration reference: ZB891910 

We maintain Professional Liability Insurance to protect our clients’ interests. (Oxygen Professional Liability Insurance reference: OXY8723435).

Information We Collect

We only collect personal information that you voluntarily provide to us through our website’s contact form. This may include:

• Your name
• Email address
• Telephone number
• Any message or enquiry details you choose to share

We do not collect any special category data (such as health information, religious beliefs, or other sensitive personal data) unless you explicitly choose to include it in your message.

How We Collect Your Information

We collect information from you in the following ways:

1. Directly from you: When you complete and submit our contact form, you provide us with your personal information directly.
2. Automatically: Like most websites, we may collect limited technical information about your visit, such as your IP address, browser type, and device information. This is collected through standard internet protocols and is necessary for the operation and security of our website.

How We Use Your Information

We use the information you provide to us for the following purposes:

• To respond to your enquiry: We use your contact details and message content to communicate with you regarding your request.
• To provide our services: If your enquiry leads to a service agreement, we use your information to fulfill our contractual obligations.
• Record keeping: We maintain records of communications for our business operations and to improve our services.

Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Contract performance: When processing is necessary to respond to your enquiry or provide services you have requested.
• Legitimate interests: For maintaining business records and improving our services, where these interests are not overridden by your rights and freedoms.
• Consent: Where you have explicitly consented to the processing (for example, by submitting the contact form).

Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including:

• For the duration of any business relationship with you
• For a period of 1 years after our last interaction, to satisfy any legal, accounting, or reporting requirements
• Longer if required by law or for the establishment, exercise, or defense of legal claims

If you do not become a client, we will delete your contact form submission within 90 days, unless you have given explicit consent for us to retain it for marketing purposes.

Your Rights

Under UK data protection law, you have the following rights regarding your personal data:

1. Right to access: You can request copies of the personal information we hold about you.
2. Right to rectification: You can request that we correct any inaccurate or incomplete information we hold about you.
3. Right to erasure: You can request that we delete your personal information in certain circumstances.
4. Right to restrict processing: You can request that we limit how we use your personal information in certain circumstances.
5. Right to data portability: You can request that we transfer your personal information to another organisation or directly to you.
6. Right to object: You can object to our processing of your personal information where we are relying on legitimate interests as the legal basis.
7. Rights related to automated decision-making: You have rights in relation to automated decision-making and profiling.

To exercise any of these rights, please contact us using the details provided below.

We will respond to your request within one month. We may need to request specific information from you to help us confirm your identity and ensure your right to access the information or to exercise any of your other rights.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These include:

• Secure storage of electronic data
• Password protection for devices and systems
• Regular software updates and security patches
• Limited access to personal data on a need-to-know basis

However, please be aware that the transmission of information via the internet is not completely secure. While we do our best to protect your personal information, we cannot guarantee the security of your data transmitted to our website; any transmission is at your own risk.

Data Sharing

We do not sell, trade, or otherwise transfer your personal information to outside parties, except:

• With your consent: We may share your information with third parties when we have your explicit permission.
• Service providers: We may share your information with trusted third-party service providers who assist us in operating our website or conducting our business, provided they agree to keep your information confidential.
• Legal requirements: We may disclose your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety.
• Business transfers: In the event of a sale, merger, or transfer of all or part of our business, your personal information may be transferred to the new owner.

Third-Party Links

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over external websites. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites, and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Cookies

Our website uses cookies to enhance your browsing experience. For detailed information about the cookies we use and your choices regarding cookies, please see our separate Cookie Policy.

Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page, and where appropriate, we may notify you by email. You are advised to review this policy periodically for any changes.

This policy was last updated on August 2026.

Contact Us

If you have any questions about this privacy policy or our data practices, or if you would like to exercise any of your rights, please contact us:

• By email: martha@marthamcoaching.co.uk

You also have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.